Action Team Realty – Maintenance & Emergency Guide

www.ActionTeamRentals.com | Main Office: 719-559-8400

Thank you for being a valued resident with Action Team Realty. Your comfort and safety are our top priority. This guide explains how to handle maintenance requests and what qualifies as High (Emergency), Medium (Urgent), or Low (Routine) priority.

HIGH PRIORITY – EMERGENCY

Please start by submitting a maintenance request in your tenant portal for any issue, whether routine or urgent. If your situation is an emergency and the office is closed, you may then call our emergency line and leave a detailed voicemail so we can respond as quickly as possible.

When leaving a voicemail, include:

• Full name
• Property address
• Problem description
• Callback number

Examples of HIGH priority issues:

• Fire or immediate danger: Call 911 first.
• Gas leak: Vacate the home and call 911 immediately.
• Active water leak or burst pipe: Shut off the water immediately; submit request; call after-hours line if office is closed.
• No heat and outside temperature < 45°F: Check the furnace filter; submit request; call after-hours line if office is closed.
• Electrical sparks, smoke, or burning smell: Shut off breaker; call 911 if fire risk.
• Flooding or roof leak during heavy rain: Protect belongings; submit request; call after-hours line if office is closed.
• Broken lock preventing safe entry/exit (no other access):
  • After hours: Call a locksmith (tenant responsibility).
  • Business hours: You may pick up a key from our office and return it the same day with no fee.

Utility Emergency Line: Colorado Springs Utilities - 719-448-4800

MEDIUM PRIORITY – URGENT (Submit Work Order via Tenant Portal)

We aim to respond within 24–48 business hours of receiving your request. The work order should be completed within 72 hours to 14 days, depending on vendor availability and the nature of the repair. Our team will keep you updated on scheduling and progress throughout the process.

• Moderate water leak contained with a bucket/towel
• Refrigerator not cooling properly
• Oven, stove, or dishwasher malfunction
• Garage door not opening
• Non-functional toilet when another is available
• Broken A/C unit
• Minor electrical issue (no smoke/sparks)

Submit via your Tenant Portal

LOW PRIORITY - ROUTINE (Submit Work Order via Tenant Portal)

Report promptly to prevent damage.

• Slow drain or running toilet (after attempting a plunger)
• Dripping faucet
• Loose door handle/cabinet hinge
• Minor cosmetic issues (paint/trim)
• Appliance noise or vibration

Important Reminders

• All issues, emergency or not, must begin with a maintenance request through your RentVine Tenant Portal.
• Phone calls are for emergencies only when the office is closed, and only after submitting a request.
• Tenant-caused damage or neglect (e.g., clogged drains, unreported leaks, lockouts) may be billed to you.
• Do not hire outside vendors without written approval; reimbursement will not be provided.
• After-hours lockouts may be billed if a team member or locksmith is required.

Our Commitment to Compliance

Action Team Realty adheres to all Colorado housing laws and statutes. Maintenance is handled lawfully, transparently, and with your safety in mind.

Thank you for your cooperation and trust.

Office: 719-559-8400 | www.ActionTeamRentals.com